Item 11.1 in the Club Constitution outlines the process for complaints:
All complaints shall be made in writing to the Secretary and be signed by the person making them. No complaint shall be attended to unless this rule is complied with. The Secretary shall then submit any complaints to the General Committee of Management, who shall have the power to take any action or decision thereon as they deem necessary.
This is also the process if any member of the club or member of the public wishes to bring any issue or suggestion to the attention of the committee.
Individual members of the management committee should not be contacted, if the matter is deemed urgent by the secretary the committee will be informed.
Individual members of the management committee have no obligation to respond to emails from members, but may, of course, choose to do so. Do not expect a response to emails that do not meet basic standards of netiquette (polite and respectful).